Contact Us
Ways to Reach Us
Email (Primary)
Fastest response. Use for support, partnership, content feedback.
contact@iatraderpro.com →Partnerships
Affiliate brokers, content collaborations, advertising opportunities.
partnerships@iatraderpro.com →Bug Reports
Found a broken link, indicator error, or technical issue? Let us know.
bugs@iatraderpro.com →Response Times
⏰ Our SLA
General inquiries: within 48 hours (Mon-Fri, SAST)
Partnerships: within 5 business days
POPIA requests: within 30 days (as required by law)
Bug reports: within 72 hours for critical, 7 days for minor
We do not currently offer phone support. All communication via email for documentation purposes.
Before You Contact Us
Please check if your question is already answered:
❓ “Will this bot make me profit guaranteed?”
No. We never guarantee profits. All trading carries risk. Read our Disclaimer for details.
❓ “Is Deriv legal in South Africa?”
Yes. Deriv Investments (Europe) Ltd holds FSCA FSP licence 50885. See full review: Deriv Review 2026.
❓ “Can you write me a custom indicator?”
We don’t take individual custom requests. But our ChatGPT & Claude tutorial teaches you to generate any indicator yourself in minutes.
❓ “Can I make money with R200 starting capital?”
Mathematically possible, practically very hard. Deriv minimum deposit is $10 (~R185). You can start, but realistic returns require larger capital. Read our Start Here guide.
❓ “Do you offer signals or copy-trading?”
No. We are an educational site, not a signal service. We teach you to build your own strategies, not give you trades to follow blindly.
What We DON’T Offer
🚫 We Will Not
• Manage your trading account or funds
• Provide buy/sell signals or alerts
• Offer paid mentorship or coaching
• Promise guaranteed returns
• Recommend brokers without disclosure (see our disclaimer)
• Provide tax, legal, or personalised financial advice
• Respond to support requests for brokers (contact Deriv/IQ Option directly)
Affiliate / Partnership Inquiries
We work with select brokers and software companies whose products genuinely help our readers. If you want to partner with us, your product must:
- Be relevant to AI trading, indicators, education, or trading tools
- Be honest and transparent (no scams, no MLM)
- Have decent reviews online (we check Trustpilot, ForexPeaceArmy)
- Offer fair value to South African users
Send a detailed proposal to partnerships@iatraderpro.com. Include: product description, commission structure, marketing materials, target audience fit.
Content Suggestions
Have a topic you want us to cover? Tell us. We prioritise:
- South African-specific guides (Ozow, PayFast, FNB deposits, SARS tax)
- Pine Script indicators with use cases
- Deriv bot strategies (with real test data)
- AI prompts for traders
- Comparisons (broker vs broker, strategy vs strategy)
Office Address
IA Trader Pro is an online-only publication. We don’t have a physical office for walk-ins. All inquiries via email.
Operator: Dan Machado (sole proprietor)
Operations base: Online, distributed team
Time zone: SAST (UTC+2)